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Sigenergy SigenStor
(For all SigenStor inverter-battery systems, including 5-in-1 units)
1. Check the WiFi signal at your inverter
- Stand next to your SigenStor system and use your phone to confirm your home WiFi network appears in the list.
- If the signal is weak or missing, you’ll need a WiFi extender or a wired Ethernet connection.
- The SigenStor connects only to 2.4 GHz WiFi, not 5 GHz.
2. Restart the Sigenergy inverter
- A full restart resets the unit and enables the WiFi hotspot required for reconnection.
- Turn AC OFF
Inside the Sigenergy Gateway, locate the switch labelled “Inverter Supply” and switch it OFF. - Turn DC OFF
Open the small cover on the left side of the inverter by lifting it upwards.
Inside, turn the DC switch to the OFF position. - Wait a few minutes until the unit powers down completely.
- Then restart in reverse order:
- Turn DC ON
- Turn AC / Inverter Supply ON
- Allow several minutes for the system to fully reboot.
- Once restarted, the inverter will automatically activate its internal WiFi hotspot.
3. Open the mySigen app
- Launch the mySigen app on your phone.
- If you don’t have it installed, download it from the App Store or Google Play.
4. Go to Settings
- Tap Settings in the bottom right corner.
5. Open Network Configuration
- Under More Settings, tap Connectivity.
- Press Next to begin the network setup and follow the on-screen steps.
6. Scan the QR code
- The app will open your camera.
- Scan the QR code located inside the inverter, next to the DC switch.
7. Select the hotspot connection method
- When prompted, choose:
- “No, I want to connect device hotspot”.
- This instructs the app to connect directly to the inverter’s hotspot.
8. Connect to the inverter hotspot
- Tap Next, then Connect.
- Your phone will join the inverter’s hotspot (usually named Sigen_xxxxxx).
- If prompted, use the password: 12345678 (password may be different. Check with your installer)
- Once connected, the app will search for available WiFi networks.
- Select your home WiFi name, enter your password carefully (case-sensitive), and tap Join.
9. Confirm the connection
- A tick will appear next to your chosen WiFi network once it is connected.
- Tap Finished to complete the process.
- Your SigenStor system will now reconnect to your home network and resume sending live data to the mySigen app.
Troubleshooting tips
- Ensure you’re using the correct WiFi password.
- Confirm your router’s 2.4 GHz band is active.
- If the hotspot doesn’t appear, repeat Step 2 to restart the inverter.
- For ongoing issues, contact your installer or reach out to Sigenergy Technical Support.
